ADA Complaint Policy
Mid-Minnesota Development Commission (MMDC) is committed to ensuring equal access to its services, programs, and activities for individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA). Alternative formats of all items (e.g., audio, large print) and assistance will be made available upon request. If you believe you have been discriminated against based on a disability, you may file a complaint. Complaints should be submitted in writing and include::
- Your name and contact information
- A description of the alleged discrimination
- The date and location of the incident
Please submit your written complaint (via email or USPS), within 60 days of the incident, to:
Eric Day, MMDC Executive Director
Eric.Day@mmrdc.org
(320) 235-8504
1700 Technology Drive NE, Suite 300
Willmar, MN 56201
MMDC’s executive director, or an appointee of the executive director, will respond within 15 business days to discuss your complaint as well as any potential resolutions. MMDC is committed to continuous improvement, and to a prompt and fair resolution of all complaints. We will do everything within reason to serve you appropriately. If, after MMDC’s response, you are unsatisfied with our proposed resolution, you may contact the Great Lakes ADA Center at adagreatlakes@uic.edu or (312)413-1407 (V/TTY) to discuss any additional steps to the resolution of your complaint. More information on the Great Lakes ADA Center may be found at https://www.adagreatlakes.org/.
All received ADA complaints, and their documented resolutions, will be retained by MMDC for at least five years.